We want you to be happy with your Ruzumi order. This page is in addition to, and does not limit, your statutory consumer rights.
Changing your mind
For most online purchases, customers in Ireland and the EU have a 14-day cooling-off period beginning on the day the goods are received. To use this right, contact us within 14 days of receiving your order and clearly tell us that you wish to cancel.
After notifying us, please return the goods within a further 14 days. Unless the goods are faulty, incorrect or not as described, you are normally responsible for the direct cost of returning them.
Return condition
Please return items unused, with all supplied parts and in a condition suitable for resale. We may make a deduction where an item has been handled beyond what is reasonably necessary to inspect it. Certain goods may be exempt from change-of-mind returns where a legal health or hygiene exception applies after opening or unsealing.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged, incorrect or not as described, contact us as soon as possible. Your statutory rights are not affected by this page.
Refunds
Where a refund is due, it will be made to the original payment method. For a change-of-mind cancellation, we may wait until the returned goods are received, or until you provide evidence that they have been sent back, before issuing the refund.
How to request a return
Email ruzumistore@icloud.com with your order number and the item you wish to return. We will reply with the next steps and the return address to use.
Model cancellation notice
You may copy and email the following:
I hereby give notice that I wish to cancel my contract of sale for the following goods: [item(s)]. Order number: [order number]. Ordered/received on: [date]. Name: [name]. Address: [address]. Date: [date].